We want every NOSHAAR purchase to be right for you. Please read the following conditions before requesting an exchange or return.
Exchange or Return Period
You may request an exchange or return within 7 days of receiving your order.
To begin a request, contact us through the WhatsApp number or email displayed on our website and provide:
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Your order number
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The reason for the request
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Clear photographs of the product
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An unboxing video if the item arrived damaged, defective or incorrect
Requests submitted after 7 days may not be accepted.
Eligibility Conditions
An item is eligible only if it is:
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Unworn, unwashed and unused
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Unaltered and free from stains, perfume, makeup or damage
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Returned with its original tags and packaging
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Accompanied by proof of purchase
NOSHAAR reserves the right to refuse an item that does not meet these conditions.
Size or Product Exchange
Size exchanges are subject to availability.
For a change of size, colour or personal preference, the customer is responsible for the return and replacement delivery charges. Only one exchange per item is permitted.
If the requested replacement is unavailable, the customer may select another available product of equal value or receive store credit.
Incorrect, Damaged or Defective Items
Please notify us within 48 hours of delivery if you receive an incorrect, damaged or defective item.
After verification, NOSHAAR will arrange an exchange or refund and cover the applicable delivery charges. Damage caused after delivery, washing, wearing or alteration is not considered a manufacturing defect.
Minor variations in colour may occur because of photography, lighting and different screen settings and are not normally considered a defect.
Returns and COD Refunds
Approved refunds for Cash on Delivery orders will be issued through bank transfer, Easypaisa or JazzCash. Cash refunds cannot be provided through the courier.
Refunds are processed after the returned item has been received and inspected. Please allow 7–10 working days after approval for the refund to be completed.
Original delivery charges are non-refundable unless the customer received an incorrect, damaged or defective item.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrived damaged, defective or incorrect:
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Sale, clearance or final-sale items
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Customized or altered products
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Items purchased using a promotion marked as non-returnable
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Items that have been worn, washed, altered or damaged after delivery
Refused and Undelivered COD Orders
Please confirm your order details before dispatch. Repeated refusal of confirmed COD orders may result in advance payment being required for future orders.
Important Notice
All requests are reviewed after inspection of the returned product. This policy does not limit any rights available to customers under applicable consumer-protection laws in Pakistan.